Frequently Asked Questions
Everything you need to know about shipping, tracking, pricing and support with Global Freight & Cargo. Can’t find an answer? Our team is available 24/7.
Getting Your Cargo Moving
The most common questions about booking, tracking and delivery.
Enter your tracking number in the Track Shipment tool or in our mobile app. You will see real-time status, current location, estimated delivery and the full scan history for your cargo.
Transit times depend on the service and route. Express air freight typically delivers in 1–3 days, standard service in 4–6 days, and economy ocean freight in 7–12 days or more for long-haul lanes.
Yes. We operate in 220+ countries and territories with air, ocean, road and rail solutions, plus in-house customs clearance on every major trade lane.
Our 24/7 support team proactively monitors every shipment. If a delay occurs, you are notified immediately with a revised ETA and, where eligible, service credits.
In most cases, yes — as long as the shipment has not yet been dispatched for final-mile delivery. Contact our Support Center as early as possible so we can reroute your cargo.
Costs, Quotes & Protection
Transparent answers about how we price and protect your shipments.
Use the Get a Quote form or contact our team 24/7 via the Contact page. Most quotes are returned within one business hour.
All shipments include base liability coverage, and full cargo insurance is available at checkout so your goods are protected door to door.
No. We believe in transparent pricing. Your quote includes freight, applicable surcharges and estimated duties & taxes where relevant, so there are no surprises.
We accept major credit cards (Visa, Mastercard, Amex), PayPal and bank wire transfers for account customers.
Your Account & Our Team
Help with your account and reaching the right people.
Visit the Login / Register page to set up your free account, where you can manage bookings, save addresses and view your shipment history.
Our team is available 24/7. Call +15072019651, email info@globalfreighandcargo.com, or visit our Support Center.
Yes. We provide tailored supply-chain solutions across healthcare, automotive, manufacturing, retail, technology and more, plus end-to-end e-commerce fulfillment with branded tracking. See our services.
Still Have Questions?
Our logistics experts are available around the clock to help you ship smarter and faster.